Delivery
Soundtech delivers within the borders of South Africa only. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses i.e. deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors. Please also ensure that someone is available to sign for and receive your goods at the time of delivery. It will be deemed that you as the purchaser assign without prejudice and without a proxy to a party other than yourself to sign for your goods at your specified and confirmed delivery address should you be or not be present at time of delivery. You accept that Soundtech does not have to prove that you personally received the delivery of such goods. You agree that we would only be required to prove that someone not necessarily yourself signed for the goods at your specified and confirmed delivery address. Although we monitor every purchase order to ensure your package is delivered.
Should you have not received your delivery of goods after 24 hours of the expired delivery period you would need to contact us within a maximum of 48 hours. Should you fail to notify us of none delivery within the given period you agree that it would be deemed that you received the purchased goods.
Delivery of products purchased through the online store is subject to the geographical delivery framework as determined by our courier partners. Should your delivery address fall into one of these categories, you will be liable for any additional costs incurred in delivery, storage and or returning the parcel. (Category list as follows; plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges and harbours)
Failed delivery:
We will notify you of a failed delivery i.e.: whereby no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will endeavour to reschedule the delivery with you within 24 – 48 hours; however you may be liable if any additional handling and shipping charges are incurred for a re-delivery.
Goods shipped in error /Incorrect goods delivered:
In the unfortunate event that you receive a delivery whereby the goods and or its quantity delivered to you does not match your products and it’s quantity as per your waybill/purchase order, you agree to notify us immediately upon receipt of such delivery on 021 704 0596 or via mail online@soundtech.co.za, to have the incorrect goods collected and the correct goods delivered to you.
Damaged Goods delivered:
Please notify us within 24 hours of receipt of delivery on sales@soundtech.co.za or 021 704 0596 in the regrettable event that you receive a damaged product. We will do our utmost best to have the damaged product collected and a new product delivered to you within a maximum of 72 hours (weekdays only).
Price of delivery:
Delivery prices differ and are determined by the following:
- Location within major centres or Outlaying Delivery Areas
- Weight and Dimensions of total purchase order
In the instance of special delivery deals the price of product or total purchase order value could determine the delivery rate.
The price of your delivery is calculated automatically and will be displayed prior to the payment process, in the shopping cart and at checkout.
Delivery Periods important to note:
Delivery service time frame will commence upon payments confirmation being received. Delivery periods will generally be effected within the selected delivery type timeframe, after collection from point of dispatch and between Major Centres from Monday to Fridays.
We deliver on Monday to Friday from 08h00 to 17h00 to both business and residential addresses. No deliveries on a Saturday and Sunday and any Public Holiday. ID may be requested upon delivery. Major centres include any destination within a 40km radius of the following cities: Pretoria, Johannesburg, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centres is usually within 3-5 working days. The following areas may experience delays due to airline constraints: George, Nelspruit, Richards Bay, Polokwane and Welkom.
We offer the following types of delivery options (Online only):
24-48 hour delivery
This service is available to Cape Town customers only on condition that your order is placed and payment as well as your order confirmation is received before 10h30. The areas covered by this option is Southern and Northern suburbs, Cape flats and Cape Town CBD.
2 to 5 Day Delivery:
This service is available throughout South Africa and delivery will be effected within 24 to 72 hours, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment as well as your order confirmation is received before 12h00. Certain Outlaying Delivery Areas routes and major centres may experience a 24-hour delay on shipments to or from any Outlaying Delivery Areas.
Shipping and delivery charges
Collection in store
(Liberty Promenade Mitchells Plain, Westgate Mall Mitchells Plain, Ottery hypermarket, Brackenfell Hypermarket, Vangate Mall Athlone, N1 City Mall)
Cape Town and surrounding suburbs
R55 up to 30kg
Next day delivery
Areas: Wynberg, Newlands, Athlone, Maitland, Cape Town CBD, Waterfront, Bloubergstrand, Milnerton, Parow, Brackenfell, Khayelitsha
National parcels
R138 up to 15kg
2-3 days
Areas: Johannesburg, Bloemfontein, Pretoria, East London, Port Elizabeth, Oudtshoorn, Mossel Bay, George
R165 up to 15kg
3-4 days
Areas: Durban, Newcastle, Richards Bay, Rustenburg, Klerksdorp, Nelspruit, Polokwane
R230 up to 15kg
3-5 days
Areas: Upington, Kuruman, Kimberley, Welkom
Small parcels (cables, flash drives, small accessories)
A4 satchel R60
A3 satchel R72
A2 satchel R99