FREQUENTLY ASKED QUESTIONS

How do I register with Soundtech?

To register as a user, click here or on Register at the top of the Soundtech website to create an account. Your personal information will be requested such as full name; gender and a contact number; email address and a password.

How do I buy something from Soundtech?

Establish and find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

• Add to cart

When you find the products you want to buy, click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the Soundtech website.

• Check out

To enter checkout, go to your shopping cart and click on the “Proceed to Checkout” button.

You will now be prompted to log in or register, if you are not already logged in.

Select your delivery address, create a new delivery address or select if you would like to collect the products from a Soundtech store.

Select your payment method and click on the ‘Proceed‘ button on the bottom right of the page. Select your preferred delivery option from those available and click on the ‘Proceed‘button on the bottom right of the page. Choose your payment method and follow the steps to complete payment, then click on ‘Pay Now‘ to complete the order.

A complete order summary will now display with all the details of your complete order.

What are my payment options?

• Credit or debit card
• Maestro and Visa electron
• EFT with PayFast – PayFast Instant EFT enables you to make instant EFT that will clear immediately. Supported banks are FNB, ABSA, Nedbank and Standard Bank

Can I pay using EFT?

Yes, Soundtech has one Instant EFT payment options via payment partner PayFast.

Instant EFT is a payment service that allows you to pay via EFT without the hassle of a waiting period or additional fees.

PayFast

PayFast is an Instant EFT payment option available to all customers who bank with Capitec, ABSA, First National Bank, Investec, Nedbank or Standard Bank.

How it works

There are two ways to make an EFT payment using PayFast; Automatic EFT and Manual EFT.

Automatic EFT

Select Instant EFT as your payment option during the checkout process and click on the PayFast option, selecting Instant EFT.

Select your preferred bank.

Login using your internet banking credentials.

Select an account to pay from and enter a reference for your records.

The automated process will navigate and populate the relevant fields on your behalf in the background.

Your bank will send you an OTP (one-time-pin) or mobile authentication to your mobile phone to verify the payment.

Enter your OTP or accept the authentication message when prompted.

Payment will then be completed.

Benefits to using Automatic EFT:

Your order status will be updated immediately.

There is no need to send through a proof of payment.

There is no need to wait for funds to reflect in our account.

There is no need to enter Soundtech banking details or an order reference number.

Manual EFT (Only available to ABSA, First National Bank, Nedbank and Standard Bank customers)

Select Instant EFT as your payment method during the checkout process and click on the PayFast option, selecting Instant EFT.

Select the “Make an EFT payment from your bank” option at the bottom of the page.

You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.

PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.

After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.

Receipt of your payment will be verified and your order completed.

You will be notified of successful payments and completion of your order via email.

Benefits to using Manual EFT:

No manual reconciliation or missing payments.

Instant confirmation of funds received.

No delay in authorisation and delivery of your order.

No special software needed.

Is it safe?

PayFast guarantees the highest levels of security when paying online.

PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.

PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.

Your online banking login details are NOT stored by PayFast.

When will my Instant EFT payment clear?

When paying by Instant EFT, there will be no waiting period before your payment is received and your order is authorised.

When will my credit card be charged?

Your credit card will be charged after the successful placing of your order and the approval of your card. If there are any problems, you’ll hear from us.

What is Soundtech return policy?

View our Returns Policy here.